Banking Customer Experience Specialist (Call Center)

Gbcijobs; Polson (MT); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Health Savings Account

Employee Assistance Program

401(k) Plan

Profit Sharing

Disability Benefits

Education Benefits

Paid Time Off

Paid Holidays

Job summary

Glacier Bank in Polson, Montana is seeking a Customer Support Specialist / Call Center Representative to handle inbound calls, answer questions, and resolve account issues with extraordinary service.

The role emphasizes attention to detail, strong communication, and basic computer skills. You will use the Jack Henry System and assist customers with online banking, ACH, and card orders. Pay ranges from $18.70 to $24.51 per hour with DOE, plus incentives, bonuses, and paid time off.

Qualifications

• Attention to detail and strong organizational skills.
• Ability to prioritize and manage heavy workload.
• Professional demeanor with customer service focus.
• Ability to follow complex written and oral instructions.
• Strong verbal and written communication skills.
• Proficient with basic computer applications.
• High school diploma or equivalent.

Responsibilities

• Answer incoming telephone inquiries with extraordinary service.
• Transfer calls to appropriate offices and staff.
• Process checks, ACH, stop payments, and card orders.
• Assist online banking inquiries and password resets.
• Provide product and service referrals (Xpress phone, online banking, e-statements).
• Maintain knowledge of deposit and lending products.
• Operate the Jack Henry System and related tools.
• Ensure compliance with regulations and internal policies.
• Meet daily call production standards.
• Maintain confidentiality and professional demeanor.

Skills

Customer service

Attention to detail

Time management

Communication

Teamwork

Education

High school diploma or equivalent

Tools

Jack Henry System

MS Office

Job description

Glacier Bank in Polson, Montana is seeking a Customer Support Specialist / Call Center Representative to handle inbound calls, answer questions, and resolve account issues with extraordinary service.

The role emphasizes attention to detail, strong communication, and basic computer skills. You will use the Jack Henry System and assist customers with online banking, ACH, and card orders. Pay ranges from $18.70 to $24.51 per hour with DOE, plus incentives, bonuses, and paid time off.