Banking Contact Center Specialist

Paycom - ATS; Magnolia (AR); On-site; USD 30,000 - 38,000; Full time

Job summary

Paycom - ATS in Magnolia, AR is seeking a customer service professional to operate in a fast-paced contact center. You will assist customers with accounts, products, and services, resolve issues, and support operations while protecting privacy and security.

Responsibilities include handling high call volumes, documenting resolutions, and escalating complex issues as needed. A high school diploma or GED and 7–11 months of related experience are required, with bilingual ability preferred.

Qualifications

• Education: High school diploma or GED or equivalent.
• Experience: 7–11 months related experience and/or training.
• Bilingual ability preferred, but not required.

Responsibilities

• Provides product support for customer inquiries via telephone, internet, instant message, email, fax or self-service systems.
• Answers high volume of inbound calls and maintains response rate per established standards.
• Assesses nature of question or issue and resolves in a timely manner with solutions or alternatives.
• Performs maintenance for existing accounts and validates accuracy of account data.
• Documents issues and resolutions in the contact center database per bank standards.
• Follows escalation procedures to resolve complex issues and up-sell when appropriate.
• Files data and performs routine clerical duties; answers switchboard calls and transfers messages.

Skills

Customer service

Call center

Data entry

Phone support

Security/privacy awareness

Bilingual

Education

High school diploma or GED

Job description

Paycom - ATS in Magnolia, AR is seeking a customer service professional to operate in a fast-paced contact center. You will assist customers with accounts, products, and services, resolve issues, and support operations while protecting privacy and security.

Responsibilities include handling high call volumes, documenting resolutions, and escalating complex issues as needed. A high school diploma or GED and 7–11 months of related experience are required, with bilingual ability preferred.