Banking Customer Care Specialist

Paycom - ATS; Knoxville (TN); On-site; USD 32,000 - 44,000; Full time

Job summary

Paycom - ATS in Knoxville, TN is seeking an entry-level Client Services Agent I to deliver exceptional service to bank clients. You will handle inquiries, provide product information, and guide customers through self-service options while maintaining a positive brand image.

You'll need strong communication and problem-solving skills, a willingness to learn, and the ability to work a rotating schedule including occasional evenings and Saturdays.

Qualifications

• Entry-level customer service role requiring strong communication skills.
• Experience in call center or banking environments preferred.
• Familiarity with banking products is a plus.
• Ability to learn and use CRM systems.

Responsibilities

• Respond promptly and professionally to customer calls, emails, and messages.
• Provide accurate information on accounts, balances, transactions, and fees.
• Resolve issues through troubleshooting and escalation.
• Educate customers on online and mobile banking and assist with their use.
• Identify opportunities to cross-sell banking products.
• Record interactions accurately in the CRM system.
• Collaborate with team to resolve complex issues.
• Adhere to call center metrics and security guidelines.
• Stay updated on banking regulations and product changes.
• Maintain professionalism and helpful service.

Skills

Communication

Customer service

Problem solving

Multitasking

Teamwork

Education

High School Diploma

Job description

Paycom - ATS in Knoxville, TN is seeking an entry-level Client Services Agent I to deliver exceptional service to bank clients. You will handle inquiries, provide product information, and guide customers through self-service options while maintaining a positive brand image.

You'll need strong communication and problem-solving skills, a willingness to learn, and the ability to work a rotating schedule including occasional evenings and Saturdays.