Member Services Specialist - Banking

Paycom - ATS; Stillwater (OK); On-site; USD 32,000 - 42,000; Full time

Job summary

Paycom - ATS in Stillwater, OK is seeking a Contact Center Representative I to assist members through digital channels and over the phone, handle basic transactions, explain products and services, and route more complex inquiries to the appropriate team.

The position emphasizes friendly, professional service, accurate recordkeeping, cash handling, posting transactions, and adherence to BSA, OFAC and USA PATRIOT Act requirements, including CTRs and monitoring suspicious activity, with a standard

Qualifications

• One month to twelve months of similar or related experience.
• A high school education or GED.
• Interpersonal skills including courtesy, tact, and diplomacy are essential elements of the job.
• Work involves personal contact with others inside and/or outside the organization.

Responsibilities

• Assist members with inquiries through digital channels and over the phone. Including answering questions about accounts, products and services and resolving problems that are within their authority to resolve.
• Receives and processes member requests via phone or electronic communications, including but not limited to virtual wires, online address changes, and electronic approvals.
• Balances cash drawer and daily transactions; posts transactions to member accounts and maintains records.
• Cross-sells Credit Union services, including deposit, loan, and credit card services.
• Reviews member’s financial digital transactions such as electronic card services and fraud.
• Performs a variety of miscellaneous tasks including typing, filing, computer input and answering emails.
• Perform other job-related duties as assigned and adhere to all BSA procedures.

Skills

Customer service

Account opening

Cash handling

Problem solving

Attention to detail

Communication

Education

High School Diploma or GED

Job description

Paycom - ATS in Stillwater, OK is seeking a Contact Center Representative I to assist members through digital channels and over the phone, handle basic transactions, explain products and services, and route more complex inquiries to the appropriate team.

The position emphasizes friendly, professional service, accurate recordkeeping, cash handling, posting transactions, and adherence to BSA, OFAC and USA PATRIOT Act requirements, including CTRs and monitoring suspicious activity, with a standard