Banking Customer Care Specialist

Centennial-Bank; Cabot (AR); On-site; USD 30,000 - 38,000; Full time

Job summary

Centennial-Bank is seeking a Customer Care Center Associate in Cabot, AR. You will handle inbound calls for Retail Accounts, provide information on CD rates and loan payoffs, and navigate banking products with accuracy and privacy.

Training in BSA/AML and company policies is required. The role focuses on resolving customer concerns, documenting interactions, and identifying cross-sell opportunities across departments while maintaining strict confidentiality and compliance.

Qualifications

• High school diploma or GED with on-the-job training in a skill area; 12–18 months related experience or training.
• Strong data entry and numerical accuracy; familiarity with 10-key.
• Ability to read and understand policy manuals and procedures; communicate clearly.

Responsibilities

• Answer incoming calls from customers about Retail Accounts.
• Quote CD Rates, loan payoffs, and resolve general loan questions.
• Maintain knowledge of bank products and promotions; reference other departments as needed.
• Process information for check orders, internet/telephone banking, and debit cards.

Skills

10-Key

Accounting

Alphanumeric Data Entry

Presentation/Powerpoint

Spreadsheet

Word Processing/Typing

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Centennial-Bank is seeking a Customer Care Center Associate in Cabot, AR. You will handle inbound calls for Retail Accounts, provide information on CD rates and loan payoffs, and navigate banking products with accuracy and privacy.

Training in BSA/AML and company policies is required. The role focuses on resolving customer concerns, documenting interactions, and identifying cross-sell opportunities across departments while maintaining strict confidentiality and compliance.