Banking Customer Experience Specialist

Paycom - ATS; Abilene (TX); On-site; USD 29,000 - 38,000; Full time

Job summary

Paycom - ATS in Abilene, TX seeks an entry-level banking professional to join our Abilene Office. You will provide friendly customer service, assist with deposits, wire transfers, and account openings, and help keep records accurate.

You will engage customers, explain services, process forms, and coordinate with bank staff to meet financial needs. Strong interpersonal skills and basic MS Office knowledge are preferred.

Qualifications

• Minimum 2 years banking experience (or equivalent other experience).
• Strong personnel skills.
• Knowledge of banking products and basic banking principles.
• Knowledge in Microsoft products such as Excel and Word preferred.

Responsibilities

• Provide friendly and helpful customer service to anyone who enters your branch.
• Assist with scanning and indexing duties as needed.
• Assist the customer in filling out wire transfer forms and ensuring that bookkeeping receives them in a timely manner.
• Contact existing and potential customers to inform or offer services.
• Answer customers' questions, and explain available services such as deposit accounts, bonds, and securities.
• Compile information about new accounts, enter account information into computers, and file related forms or other documents.
• Inform customers of procedures for applying for services such as ATM cards, direct deposit of checks, and certificates of deposit.
• Refer customers to appropriate bank personnel to meet their financial needs.
• Interview customers to obtain information needed for opening accounts or renting safe-deposit boxes.
• Collect and record customer deposits and fees, and issue receipts using computers.
• Investigate and correct errors upon customers' request, according to customer and bank records.

Skills

Customer service

People skills

Microsoft Excel

Microsoft Word

Tools

Microsoft Excel

Microsoft Word

Job description

Paycom - ATS in Abilene, TX seeks an entry-level banking professional to join our Abilene Office. You will provide friendly customer service, assist with deposits, wire transfers, and account openings, and help keep records accurate.

You will engage customers, explain services, process forms, and coordinate with bank staff to meet financial needs. Strong interpersonal skills and basic MS Office knowledge are preferred.