In-Branch Banking Consultant – Digital Solutions & Service

First Hawaiian Inc.; Mililani Town (HI); On-site; USD 26,000 - 32,000; Full time

Job summary

First Hawaiian Bank is seeking a collaborative Banking Consultant to join our Mililani Branch, delivering an in-branch customer service experience and promoting digital banking options. You will engage customers to identify needs, guide them through available products, and refer opportunities to specialists while maintaining a welcoming presence.

The role emphasizes sales and service excellence in a fast-paced branch environment, with a schedule Monday through Friday 8:00AM-4:30PM and rotational

Qualifications

• Bachelor-like knowledge of banking/finance products and services, including credit concepts.
• Excellent verbal and written communication and customer service skills.
• Able to engage customers, identify needs and explain digital banking options.
• Welcoming, confident presence with ability to work in a fast-paced environment.

Responsibilities

• Deliver exceptional in-branch customer service and engage customers to identify needs.
• Demonstrate digital banking options and assist with day-to-day transactions.
• Advise customers on financial products and services and refer opportunities to specialists.

Skills

Communication skills

Digital literacy

Detail oriented

Interpersonal skills

Team player

Education

Associate’s degree

High school diploma or equivalent + 2 years experience

Job description

First Hawaiian Bank is seeking a collaborative Banking Consultant to join our Mililani Branch, delivering an in-branch customer service experience and promoting digital banking options. You will engage customers to identify needs, guide them through available products, and refer opportunities to specialists while maintaining a welcoming presence.

The role emphasizes sales and service excellence in a fast-paced branch environment, with a schedule Monday through Friday 8:00AM-4:30PM and rotational