Branch Manager (Kaimuki Branch)

First Hawaiian Inc.; Honolulu (HI); On-site; USD 60,000 - 90,000; Full time

Job summary

First Hawaiian Bank seeks an experienced Branch Manager to lead the Kaimuki Branch, driving business growth, managing operations, and delivering exceptional customer service to the community.

The role requires strategic leadership, team development, and strong financial oversight to maintain profitability and a trusted local banking experience. You will coach staff, ensure regulatory compliance, and collaborate with Retail and Mortgage teams to meet customer needs.

Qualifications

• Leadership and people development skills to coach teams and set expectations.
• Sales and business development experience to grow branch revenue.
• Clear communication, both verbal and written.
• Customer experience focus with regulatory awareness.
• Financial management skills to monitor budgets and performance.
• Proficiency with CRM and digital tools for service delivery.

Responsibilities

• Drive business growth and ensure branch profitability while maintaining a customer-centric approach.
• Lead a team of professionals, providing guidance and support to deliver an exceptional banking experience.
• Develop strategic vision and leadership to uphold the branch's reputation.

Skills

Leadership

People development

Sales & Business Development

Communication

Customer experience

Financial management

CRM & Digital tools

Education

High School Diploma or GED

Bachelor's degree in business/finance or related field

Tools

CRM platforms

Job description

Job Description

First Hawaiian Bank seeks an experienced Branch Manager to lead the Kaimuki Branch. The ideal candidate will drive business growth, manage operations, and provide exceptional customer service, fostering a positive banking experience for our community.

Job Description

First Hawaiian Bank seeks an experienced Branch Manager to lead the Kaimuki Branch. The ideal candidate will drive business growth, manage operations, and provide exceptional customer service, fostering a positive banking experience for our community.

Compensation

The annual salary range for this role is: $60,000 - $90,000 per year; commensurate with experience. The successful candidate will be hired for the level of the position that aligns with their experience.

Work Schedule

Monday – Friday 8:00AM – 4:30PM; rotational Saturday's 8:30AM - 1:30PM required (hours may vary)

Responsibilities

As the Branch Manager, you will play a pivotal role in the success of our Kaimuki Branch. Your primary objective is to drive business growth and ensure the branch's profitability while maintaining a customer-centric approach. You will lead a team of dedicated professionals, providing guidance and support to deliver an exceptional banking experience. Your strategic vision and leadership skills will be instrumental in achieving our goals and maintaining our reputation as a trusted financial institution.

Qualifications

The ideal candidate will have:

• High School Diploma or GED required


• Bachelor's degree in business, finance or related field preferred


• Three years proven experience in retail sales or financial services, with demonstrated success in customer service, operations, and sales leadership, including but not limited to:
  
  
  
  • Proven ability to lead goal setting, coach teams for performance, and drive business development
  
  
  • Proficiency in using digital tools and CRM platforms to manage service delivery, sales pipelines and customer engagement strategies
  
  
  
  


• Must possess a current driver's license and access to reliable transportation


• Must be registered as a Mortgage Loan Originator (MLO) through the Nationwide Mortgage Licensing System & Registry (NMLS) within 60 days of hire


• Demonstrated baseline proficiency in the following skills required:
  
  
  
  • Leadership and People development: Ability to lead and coach teams, set expectations and provide feedback
  
  
  • Sales and Business Development: Ability to plan and manage sales activities, monitor pipelines, and support business growth
  
  
  • Communication: Ability to communicate clearly in verbal and written form
  
  
  • Customer Experience: Ability to apply regulatory standards, maintain controls, and support compliance
  
  
  • Financial Management: Ability to manage budgets and review financial information to support decisions
  
  
  • Technical Skills: Ability to use CRM and digital platforms to support team and customer needs