Customer-Focused In-Branch Banking Advisor

First Hawaiian Inc.; Honolulu (HI); On-site; USD 27,000 - 32,000; Full time

Job summary

First Hawaiian Bank is seeking a collaborative Banking Consultant for our Main Branch in downtown Honolulu. You will deliver an exceptional in-branch customer service experience, proactively engaging customers to identify needs and demonstrate digital banking options.

You will fulfill daily transactions, advise on financial products, and spot referral opportunities to specialists, working in a fast-paced, customer-focused environment.

Qualifications

• Associate’s degree in business or equivalent work experience.
• 2 years’ sales and service experience required.
• Retail / branch banking experience preferred.
• Extensive knowledge of banking products and credit concepts.
• Excellent communication and digital banking proficiency.

Responsibilities

• Deliver an exceptional in-branch customer service experience.
• Proactively engage customers to identify needs.
• Demonstrate digital banking options to customers.
• Fulfill day-to-day transactional needs and advise on financial products.
• Identify referral opportunities to a subject matter expert or relationship banker.

Skills

Banking experience

Sales & service

Digital banking

Interpersonal skills

Verbal communication

Education

Associate degree in business

High school diploma

Job description

First Hawaiian Bank is seeking a collaborative Banking Consultant for our Main Branch in downtown Honolulu. You will deliver an exceptional in-branch customer service experience, proactively engaging customers to identify needs and demonstrate digital banking options.

You will fulfill daily transactions, advise on financial products, and spot referral opportunities to specialists, working in a fast-paced, customer-focused environment.