Banking Concierge & Teller: Elevate Customer Experience

Fifth Third Bank; Dearborn (MI); On-site; USD 36,000 - 42,000; Full time

Job summary

Fifth Third Bank in Dearborn, MI is seeking a CSR/Teller to provide outstanding customer service in a full-time role. You will handle daily cash transactions, assist customers, and refer opportunities to bankers and business partners to meet financial needs.

The position emphasizes risk awareness, adherence to bank policies, and delivering a positive customer experience while maintaining confidentiality and ethical standards.

Qualifications

• High school diploma or GED.
• Extensive cash handling experience.
• Ability to interact comfortably and confidently with the public.
• Knowledge of retail policies and procedures.
• Ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.
• Flexibility in scheduling.

Responsibilities

• Deepen relationships and guide customers to meet financial needs.
• Provide follow-up to customer questions and resolve issues.
• Be responsive and timely with correspondence, keeping lines of communication clear.
• Maintain customer business confidentiality and uphold the Bancorp Code of Business Conduct and Ethics.
• Refer customers to Bankers and business partners for consultative conversations when appropriate.
• Handle consumer and business customer problems professionally and route complex issues to leadership as needed.

Skills

Customer service

Cash handling

Interpersonal skills

Scheduling flexibility

Education

High school diploma or GED

Job description

Fifth Third Bank in Dearborn, MI is seeking a CSR/Teller to provide outstanding customer service in a full-time role. You will handle daily cash transactions, assist customers, and refer opportunities to bankers and business partners to meet financial needs.

The position emphasizes risk awareness, adherence to bank policies, and delivering a positive customer experience while maintaining confidentiality and ethical standards.