Teller & Customer Experience Specialist

Fifth Third Bank, N.A.; MIDDLETOWN (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Comprehensive benefits

Job summary

Middletown, OH-based Fifth Third Bank is seeking a CSR/Teller to handle daily transactions, inquiries, and issue resolution with a focus on customer experience.

You will refer customers to business partners for banking products and services, maintain confidentiality, and support office operations within policy. The role emphasizes teamwork, professional demeanor, and flexible scheduling.

Qualifications

• High school diploma/GED.
• Work involves extensive cash handling, which requires ability to perform advanced math functions.
• Work involves contact with the public, necessitating the ability to present a professional image.
• Must have the ability to interact comfortably and confidently with the public and demonstrate the initiative to initiate dialogue.
• Work requires the ability to properly read and write well enough to communicate in both oral and written form.
• Position requires knowledge of retail policies and procedures in order to perform the essential duties.
• Work requires the ability to take initiative and utilize sound judgment in decision-making and diplomacy and tact in problem resolution.
• Must be able to work in a team environment with the ability to interact well, and in a positive manner, with co-workers and management.
• Need to have flexibility in scheduling.

Responsibilities

• Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies.
• Refer customers to the appropriate business partner for products and services uncovered during business interactions and/or conversations.
• Handle consumer and business customer problems with professionalism, directing more complex issues to leadership as necessary.
• Demonstrate sound judgment in decision making, abiding to established guidelines and procedures.

Job description

Middletown, OH-based Fifth Third Bank is seeking a CSR/Teller to handle daily transactions, inquiries, and issue resolution with a focus on customer experience.

You will refer customers to business partners for banking products and services, maintain confidentiality, and support office operations within policy. The role emphasizes teamwork, professional demeanor, and flexible scheduling.