Banking Specialist - Flexible Hours & Community Impact

Woodforest National Bank; Galena (IL); On-site; USD 23,000 - 27,000; Full time

Job summary

Woodforest National Bank is seeking a Banker in Dixon, IL to be a frontline ambassador and build retail customer relationships through exceptional service. You will market products, process transactions, and support digital banking tools while upholding Woodforest’s core values.

This role emphasizes customer care, accuracy, and compliance in a fast-paced retail environment. The position requires strong communication and problem-solving abilities, plus the adaptability to work flexible hours.

Qualifications

• Minimum of 2 years of relevant retail sales and/or customer service experience.
• Strong communication and interpersonal skills are required.
• Ability to work flexible or extended hours to meet branch needs.
• Demonstrated willingness to accept coaching and feedback.
• Knowledge of banking products and services is a plus.

Responsibilities

• Identify customer needs and recommend appropriate banking solutions.
• Achieve individual sales goals through referrals and marketing outreach.
• Provide warm, personalized customer service and resolve inquiries promptly.
• Open and maintain deposit accounts and loan products with accuracy.
• Support digital banking tools and platforms for customers.

Skills

Retail sales experience

Customer service

Communication skills

Problem-solving

Flexible hours

Education

High School Diploma or equivalent

Job description

Woodforest National Bank is seeking a Banker in Dixon, IL to be a frontline ambassador and build retail customer relationships through exceptional service. You will market products, process transactions, and support digital banking tools while upholding Woodforest’s core values.

This role emphasizes customer care, accuracy, and compliance in a fast-paced retail environment. The position requires strong communication and problem-solving abilities, plus the adaptability to work flexible hours.