Banking Client Experience Specialist

PNC; Washington (District of Columbia); On-site; USD 41,000 - 68,000; Full time

Benefits offered by this job

Medical coverage

401(k) with company match

Paid time off

Employee assistance program

Job summary

PNC is hiring a Client Experience Associate for the Washington, DC area, based at the 14th and P Branch. The role emphasizes delivering a superior customer experience and identifying banking opportunities during customer interactions.

Candidates should be prepared for an in-office environment; sponsorship is not provided. Base salary ranges widely with incentives, reflecting geographic location and performance.

Qualifications

• No university degree required; related experience or military service may be considered.
• Experience in retail banking or customer service is a plus.
• Familiarity with branch operations and customer engagement preferred.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Applies product and procedural knowledge to solve customer's problems.
• Adheres to all policies and procedures, ensuring teller and branch operations are efficient and accurate.
• Supports proactive sales conversations through a defined sales process to elevate client loyalty.

Skills

Customer focus

Banking knowledge

Branch banking

Client loyalty

Customer experience

Customer service

Identifying opportunities

Leveraging technology

Proactive sales

Education

No Degree

Job description

PNC is hiring a Client Experience Associate for the Washington, DC area, based at the 14th and P Branch. The role emphasizes delivering a superior customer experience and identifying banking opportunities during customer interactions.

Candidates should be prepared for an in-office environment; sponsorship is not provided. Base salary ranges widely with incentives, reflecting geographic location and performance.