In-Branch Banking & Customer Loyalty Advisor

PNC Financial Services Group, Inc.; Washington, Northern (District of Columbia, KY); Hybrid; USD 50,000 - 83,000; Full time

Benefits offered by this job

Health coverage

401(k) with match

Paid time off

Education assistance

Job summary

PNC Financial Services Group, Inc. seeks a Personal Banker based in Washington, DC to acquire and deepen the branch customer base through proactive sales and service activities.

You will manage the customer experience, identify opportunities to improve financial wellbeing, and collaborate with ecosystem partners to grow the customer’s share of wallet. You will engage in proactive sales conversations, leverage PNC solutions, and deliver a differentiated customer experience while adhering to risk

Qualifications

• Successful candidates must demonstrate knowledge, skills, and abilities for this role.
• Roles at this level typically require an Associates or equivalent degree plus related experience.
• In lieu of a degree, a comparable mix of education, certs, and experience may be considered.

Responsibilities

• Acquire and deepen the branch customer base through proactive sales and service activities.
• Manage the customer experience by identifying opportunities to improve financial wellbeing.
• Collaborate with ecosystem partners to grow the customer's share of wallet.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales Competencies Banking

Digital Awareness

Effective Communications

Managing Multiple Priorities

Matrix Management

Problem Solving

Prospecting

Retail Lending

Selling

Understanding Customer Needs

Education

Associates or equivalent degree

Job description

PNC Financial Services Group, Inc. seeks a Personal Banker based in Washington, DC to acquire and deepen the branch customer base through proactive sales and service activities.

You will manage the customer experience, identify opportunities to improve financial wellbeing, and collaborate with ecosystem partners to grow the customer’s share of wallet. You will engage in proactive sales conversations, leverage PNC solutions, and deliver a differentiated customer experience while adhering to risk