Branch Banking Client Experience Specialist

PNC; Burlington (MA); On-site; USD 40,500 - 67,500; Full time

Benefits offered by this job

Health insurance

401(k) with match

Education assistance

Paid time off

Job summary

PNC is seeking a Full Time Client Experience Associate at our Burlington, Boston, MA branch. This role focuses on delivering an outstanding customer experience, educating customers, and identifying banking opportunities during interactions to refer them appropriately.

The position emphasizes proactive engagement and loyalty-building in a collaborative in-office environment. Base salary range is disclosed, and the company notes that salaries vary by location and qualifications.

Qualifications

• Experience in customer service and financial products.
• Ability to follow branch procedures and service standards.
• Strong communication and problem-solving skills.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Applies product and procedural knowledge to solve customer's problems.
• Adheres to all policies and procedures, demonstrating sound judgment within established limits.

Skills

Customer service

Communication

Banking knowledge

Problem solving

Sales

Education

No Degree

Job description

PNC is seeking a Full Time Client Experience Associate at our Burlington, Boston, MA branch. This role focuses on delivering an outstanding customer experience, educating customers, and identifying banking opportunities during interactions to refer them appropriately.

The position emphasizes proactive engagement and loyalty-building in a collaborative in-office environment. Base salary range is disclosed, and the company notes that salaries vary by location and qualifications.