Client Experience Associate - In-Office Banking & Loyalty

PNC; Washington (District of Columbia); On-site; USD 41,000 - 68,000; Full time

Job summary

PNC seeks a Client Experience Associate to deliver a differentiated customer experience in its Washington, DC, in-office branch. You will educate customers on digital tools, identify opportunities, and refer them to branch staff to meet their financial needs.

The role emphasizes customer loyalty, product knowledge, and adherence to policies. No degree is required, and typical experience is <1 year in related roles. The position is based in-person at the 18th and L Branch in Washington, DC.

Qualifications

• No university degree required; related experience or knowledge may be considered.
• Roles focus on customer engagement, financial products, and service delivery.

Responsibilities

• Delivers a unique customer experience to improve financial wellbeing and loyalty.
• Identifies banking opportunities during customer interactions and refers to branch staff as appropriate.
• Performs lobby engagement to connect with customers and promote PNC products.
• Applies product knowledge to resolve customer problems and ensures branch operations run smoothly.
• Supports proactive sales conversations through a defined sales process.

Skills

Customer Experience

Banking

Branch Banking

Proactive Sales

Job description

PNC seeks a Client Experience Associate to deliver a differentiated customer experience in its Washington, DC, in-office branch. You will educate customers on digital tools, identify opportunities, and refer them to branch staff to meet their financial needs.

The role emphasizes customer loyalty, product knowledge, and adherence to policies. No degree is required, and typical experience is <1 year in related roles. The position is based in-person at the 18th and L Branch in Washington, DC.