Banking Customer Experience Specialist

PNC; Washington; On-site; USD 41,000 - 68,000; Full time

Benefits offered by this job

Health insurance

401(k) with PNC match

Pension plans

Stock purchase plan

Job summary

PNC's Washington, DC area branch is seeking a Client Experience Associate to deliver tailored customer experiences, educate on bank products, and identify opportunities to grow wallet share. Based in the office, you will engage customers in the lobby, refer to branch staff when appropriate, and apply product knowledge to resolve questions.

This role emphasizes sales through service, with outcomes tied to loyalty.

Qualifications

• No university degree required; related experience may apply.
• Strong customer service and communication skills.
• Ability to identify opportunities and refer to branch staff.

Responsibilities

• Delivers a unique customer experience and educates customers on banking options.
• Identifies opportunities and makes appropriate referrals to branch staff.
• Performs lobby engagement to position PNC products and educate on technology.
• Applies product knowledge to solve customer problems.
• Ensures branch operations are accurate and compliant with policies.
• Supports proactive sales through a defined process and lobby engagement.
• Contributes to customer loyalty and wallet share through differentiated service.

Skills

Banking

Customer Experience

Proactive Sales

Accountability

Education

No Degree

Job description

PNC's Washington, DC area branch is seeking a Client Experience Associate to deliver tailored customer experiences, educate on bank products, and identify opportunities to grow wallet share. Based in the office, you will engage customers in the lobby, refer to branch staff when appropriate, and apply product knowledge to resolve questions.

This role emphasizes sales through service, with outcomes tied to loyalty.