Banking Client Care Specialist: Service & Solutions

Western Alliance Bank; Mesa (AZ); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive salaries

Ownership stake in the company

Medical and dental insurance

Time off

401k matching program

Tuition assistance program

Employee volunteer program

Wellness program

Job summary

Western Alliance Bank in Mesa, AZ is seeking a Client Care Specialist (Branch Teller) to deliver high-level client service, perform transactions, and promote products while maintaining compliance. The role emphasizes accuracy, multitasking, and proactive client engagement in a fast-paced branch environment.

You will handle inquiries, support operations, and help meet service and sales goals. Ideal candidates have 1+ years in customer service or banking operations, with strong communication

Qualifications

• 1+ years of related experience in Customer Service, Branch Banking Operations, Treasury Management Service or similar field.
• High school diploma required.
• Entry level knowledge of general banking, loans, treasury management and other commercial banking products and services.
• Entry level knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
• Experience working in a call center or cash handling preferred.
• Advanced speaking and writing communication skills.

Responsibilities

• Accurately and efficiently process transactions with client-centric communication.
• Own issues through resolution, escalate when needed.
• Meet or exceed service level standards including cross selling goals and regulatory compliance.
• Provide support from general navigation to in-depth technical interfaces.

Skills

Customer service

Communication

Multitasking

Problem solving

Attention to detail

Education

High school diploma

Tools

Banking software

Call center software

Job description

Western Alliance Bank in Mesa, AZ is seeking a Client Care Specialist (Branch Teller) to deliver high-level client service, perform transactions, and promote products while maintaining compliance. The role emphasizes accuracy, multitasking, and proactive client engagement in a fast-paced branch environment.

You will handle inquiries, support operations, and help meet service and sales goals. Ideal candidates have 1+ years in customer service or banking operations, with strong communication