Client Care Specialist: Banking with Growth & Equity

westernalliancebank; Mesa (AZ); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

401k matching

Tuition assistance

Employee volunteer program

Wellness program

Job summary

Western Alliance Bank in Mesa is seeking a Client Care Specialist (Branch Teller) to deliver professional, accurate banking service. You will process transactions, answer inquiries, and collaborate with teammates to ensure client satisfaction while observing policies and risk controls.

The role emphasizes proactive client engagement, product recommendations, and precise documentation of requests, with an emphasis on speed, accuracy, and excellent communication in a fast-paced branch setting.

Qualifications

• 1+ years of related experience in customer service or banking operations.
• High school diploma required.
• Basic knowledge of banking products and regulatory obligations.
• Experience in call centers or cash handling preferred.
• Strong written and verbal communication skills.

Responsibilities

• Provide professional, prompt banking service and complete transactions accurately.
• Respond to client inquiries and coordinate with partners to resolve issues.
• Set client expectations, cross-sell appropriate products, and document requests.
• Escalate issues when needed and maintain compliance with policies.

Skills

Customer service

Branch banking operations

Treasury management

Regulatory knowledge

Communication skills

Problem solving

Education

High school diploma

Job description

Western Alliance Bank in Mesa is seeking a Client Care Specialist (Branch Teller) to deliver professional, accurate banking service. You will process transactions, answer inquiries, and collaborate with teammates to ensure client satisfaction while observing policies and risk controls.

The role emphasizes proactive client engagement, product recommendations, and precise documentation of requests, with an emphasis on speed, accuracy, and excellent communication in a fast-paced branch setting.