Client Care Specialist (Branch Teller)

Western Alliance Bancorporation; Mesa (AZ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical and dental insurance

401k matching program

Tuition assistance program

Employee volunteer program

Wellness program

Job summary

Western Alliance Bank is seeking a Client Care Specialist (Branch Teller) in Mesa to deliver a professional, prompt banking experience. You will handle transactions, respond to inquiries, and support clients while maintaining accuracy and compliance across multiple systems.

The role emphasizes client-centric communication, problem-solving, and dependable cross-functional collaboration in a fast-paced environment that values exceptional service.

Qualifications

• Advanced speaking and writing communication skills.
• 1+ years of related experience in Customer Service or banking operations.
• Understanding of general banking products and regulatory obligations.

Responsibilities

• Process transactions and respond to client inquiries with accurate, client-centric communication.
• Accept ownership of issues through resolution and escalate when necessary.
• Meet service level standards, including turnaround time, cross selling goals, risk management and compliance.
• Provide support from general navigation to in-depth technical interfaces.

Skills

Communication skills

Education

High school diploma

Job description

Job Title:

Client Care Specialist (Branch Teller)

Location:

Mesa

What you\'ll do:

As a Client Care Specialist you\'ll display a high level of client service, provide a professional, prompt, and accurate banking experience and exemplify the department\'s "sales, service, and operations" philosophy. You\'ll perform transactions and service requests in accordance with established policies and procedures, assess and respond to inquiries from both clients and internal and external business partners. You\'ll work on a team in a fast-paced environment that requires multitasking with accuracy, toggling between multiple systems and engaging clients, while responding to questions and/or communicating resolutions in an efficient and effective manner. As a key member of the team, you may be asked to proactively contact clients, review reporting, or perform other operational processes or controls. One of your key responsibilities is to set client expectations, recommend appropriate products and services, and mitigate risk by thoroughly researching and documenting client requests and escalating issues when appropriate. You\'ll exhibit excellent problem solving, functional communication, and technical skills, along with a drive for exceptional client service.

• Responsible for accurately and efficiently processing transactions, responding to client inquiries or requests with resourceful and effective client-centric communication, with a focus on assisting, researching, and resolving inquiries with professionalism, precision and care.
• Accept ownership of issues through resolution of all client inquiries either in-person or by using telephone, email, and written correspondence including any additional follow-up. Understand and respond to clients based on the urgency around time-critical situations and handle issues to engage the appropriate internal resources in a timely manner when necessary.
• Meet or exceed service level standards including customer service, turn-around time, cross selling goals, risk management and regulatory compliance, audit soundness, and productivity and efficiency. Adhere to client verification procedures to validate/verify the identity of clients prior to releasing information and/or assisting with transactions.
• Provide support from general navigation to in-depth technical interfaces.

What you\'ll need:

• 1+ years of related experience in Customer Service, Branch Banking Operations, Treasury Management Service or similar field.
• High school diploma required.
• Entry level knowledge of general banking, loans, treasury management and other commercial banking products and services.
• Entry level knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
• Experience working in a call center or cash handling preferred.
• Advanced speaking and writing communication skills.

Benefits you\'ll love:

We offer all the important things you\'d want - like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you\'ll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands‑on experience to help grow your career!

About the company:

Western Alliance Bank, Member FDIC, is a wholly owned subsidiary of Western Alliance Bancorporation. Serving clients nationwide, Western Alliance Bank includes six legacy bank brands - Alliance Association Bank, Alliance Bank of Arizona, Bank of Nevada, Bridge Bank, First Independent Bank and Torrey Pines Bank - that remain part of the company\'s heritage, as well as AmeriHome Mortgage, a Western Alliance Bank Company.

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email [e-mail] or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.

Western Alliance Bancorporation