Branch Teller & Client Care Pro — Equity + 401k

Western Alliance Bancorporation; Mesa (AZ); Sur place; USD 36 000 - 48 000; Plein temps

Avantages offerts par ce poste

Medical and dental insurance

401k matching program

Tuition assistance program

Employee volunteer program

Wellness program

Résumé du poste

Western Alliance Bank is seeking a Client Care Specialist (Branch Teller) in Mesa to deliver a professional, prompt banking experience. You will handle transactions, respond to inquiries, and support clients while maintaining accuracy and compliance across multiple systems.

The role emphasizes client-centric communication, problem-solving, and dependable cross-functional collaboration in a fast-paced environment that values exceptional service.

Qualifications

• Advanced speaking and writing communication skills.
• 1+ years of related experience in Customer Service or banking operations.
• Understanding of general banking products and regulatory obligations.

Responsabilités

• Process transactions and respond to client inquiries with accurate, client-centric communication.
• Accept ownership of issues through resolution and escalate when necessary.
• Meet service level standards, including turnaround time, cross selling goals, risk management and compliance.
• Provide support from general navigation to in-depth technical interfaces.

Connaissances

Communication skills

Formation

High school diploma

Description du poste

Western Alliance Bank is seeking a Client Care Specialist (Branch Teller) in Mesa to deliver a professional, prompt banking experience. You will handle transactions, respond to inquiries, and support clients while maintaining accuracy and compliance across multiple systems.

The role emphasizes client-centric communication, problem-solving, and dependable cross-functional collaboration in a fast-paced environment that values exceptional service.