Banking Center Ops & Client Experience Lead

First Horizon Corp.; Boca Raton (FL); Presencial; USD 50.000 - 70.000; Jornada completa

Descripción de la vacante

First Horizon Corp. is seeking a Banking Center Operations professional to oversee day-to-day cash operations, ensure accuracy and security, and drive compliant processes. The role emphasizes risk management, client experience, and cross-selling with bank partners.

The position requires strong operational oversight, staff leadership, and the ability to communicate policy and compliance changes to a team. This on-site role supports the Boca Raton branch and bank customers.

Formación

• High school diploma or GED required; Bachelor's degree preferred.
• 2-5 years of experience or equivalent combination of education and experience.
• Ability to oversee cash operations and ensure security and accuracy.

Responsabilidades

• Oversee center cash operations including cashboxes, vault, ATM, and TCRs to ensure center cash is managed, balanced, and secured within policy limits.
• Process client transactions accurately and efficiently with sound judgment to safeguard against fraud and errors.
• Communicate updates and policy, procedure, and compliance changes to the team.
• Manage access controls, dual control, and secure handling of keys and sensitive assets.
• Mitigate bank risk and assist with audits and record retention.
• Lead client experience efforts and resolve client issues promptly.
• Cross-sell and refer to bank partners to generate new business and deepen relationships.
• Hire, coach, and evaluate staff; manage scheduling and training needs.

Educación

High school diploma or GED; Bachelor's degree preferred

Herramientas

Microsoft Office Suite

Descripción del empleo

First Horizon Corp. is seeking a Banking Center Operations professional to oversee day-to-day cash operations, ensure accuracy and security, and drive compliant processes. The role emphasizes risk management, client experience, and cross-selling with bank partners.

The position requires strong operational oversight, staff leadership, and the ability to communicate policy and compliance changes to a team. This on-site role supports the Boca Raton branch and bank customers.