Banking Center Operations Lead: Client Experience & Compliance

First Horizon Bank; Deer Park (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical with wellness incentives, dent

Vision

HSA with company match

Tuition reimbursement

Mentor program

401(k) with 6% match

Job summary

First Horizon Bank in Deer Park, TX, seeks a Banking Center Supervisor to lead tellers, ensure accurate cash handling, and provide exceptional customer service in a fast-paced retail banking environment.

You will supervise staff, train for compliance and product knowledge, monitor audits, manage scheduling, and collaborate with partners to cross-sell services, while safeguarding assets and delivering a consistently positive client experience.

Qualifications

• Teller supervision and staff training required.
• Ensures compliance with bank policies and procedures.
• Manages daily operations and cash handling.
• Cross-sells bank products to clients.

Responsibilities

• Oversee center cash operations and security.
• Process client transactions accurately.
• Lead client experience initiatives.
• Manage scheduling and performance coaching.
• Ensure audit and risk management procedures.
• Train staff on new policies.

Skills

Supervising tellers

Staff training

Customer service

Operational risk and compliance

Fraud prevention

Cross-selling

Scheduling

Policy adherence

Education

High school diploma or GED

Bachelor's degree preferred

2-5 years experience

Tools

Microsoft Office

Job description

First Horizon Bank in Deer Park, TX, seeks a Banking Center Supervisor to lead tellers, ensure accurate cash handling, and provide exceptional customer service in a fast-paced retail banking environment.

You will supervise staff, train for compliance and product knowledge, monitor audits, manage scheduling, and collaborate with partners to cross-sell services, while safeguarding assets and delivering a consistently positive client experience.