Banking Center Manager: Growth & Experience Leader

First Horizon Bank; Nashville (TN); On-site; USD 90,000 - 120,000; Full time

Job summary

First Horizon Bank is seeking a Banking Center Manager to lead a retail banking team and drive sales, service, and regulatory compliance. You will coach staff, develop key client relationships, and ensure operational excellence while upholding the bank’s culture and ethics.

You will collaborate across departments to promote best practices, manage performance, and deliver an exceptional client experience in a high-volume on-site environment.

Qualifications

• Bachelor's degree from a four-year college or university, or equivalent combination of education and experience.
• Experience in retail banking or financial services preferred.
• Background and credit check required.

Responsibilities

• Lead banking center team to execute strategic initiatives.
• Promote First Horizon Bank culture and engage associates.
• Develop relationships with clients and partners to expand base.
• Coach sales processes and monitor activities.
• Ensure compliance with bank regulations and ethics.
• Manage operational efficiency and control expenses.
• Deliver high-quality customer service and resolve issues promptly.

Skills

Strategic leadership

Coaching

Sales planning

Client relations

Team leadership

Communication

Compliance

Education

Bachelor's degree

Tools

Microsoft Office

Salesforce

Job description

First Horizon Bank is seeking a Banking Center Manager to lead a retail banking team and drive sales, service, and regulatory compliance. You will coach staff, develop key client relationships, and ensure operational excellence while upholding the bank’s culture and ethics.

You will collaborate across departments to promote best practices, manage performance, and deliver an exceptional client experience in a high-volume on-site environment.