Banking Center Manager II

LiveWell Homecare Agency, LLC; Knoxville (TN); On-site; USD 90,000 - 130,000; Full time

Job summary

LiveWell Homecare Agency, LLC is seeking a senior leader to drive a banking center's sales, operations, profitability, and regulatory compliance while delivering exceptional customer service.

The role focuses on coaching and building a high-performing team, expanding client relationships, monitoring performance, and ensuring adherence to policies and controls. Strong MS Office and Salesforce proficiency is required.

Qualifications

• Bachelor’s degree or equivalent experience.
• Proficiency in Microsoft Office and Salesforce.
• Background credit check required.
• No specific licenses required, but compliance with relevant regulations is necessary.

Responsibilities

• Strategic Leadership: Coach and manage team, promote positive work culture, and represent the organization within the community.
• Sales & Business Development: Implement sales strategies, foster client relationships, and pursue market growth through proactive outreach.
• Client Experience: Deliver high-quality service and promptly resolve client issues.
• Team Management: Recruit, train, develop, and motivate staff; conduct performance evaluations and foster teamwork.
• Compliance & Risk: Ensure adherence to regulations, policies, and internal controls; implement risk mitigation practices.
• Operational Efficiency: Oversee daily operations, monitor metrics, control expenses, and partner with operational teams for improvements.

Education

Bachelor’s degree or equivalent experience

Tools

Salesforce

Job description

Role Overview: Responsible for leading a banking center’s sales, operations, profitability, and regulatory compliance while ensuring excellent customer service.

Key Responsibilities:

• Strategic Leadership: Coach and manage team, promote positive work culture, and represent the organization within the community.
• Sales & Business Development: Implement sales strategies, foster client relationships, and pursue market growth through proactive outreach.
• Client Experience: Deliver high-quality service and promptly resolve client issues.
• Team Management: Recruit, train, develop, and motivate staff; conduct performance evaluations and foster teamwork.
• Compliance & Risk: Ensure adherence to regulations, policies, and internal controls; implement risk mitigation practices.
• Operational Efficiency: Oversee daily operations, monitor metrics, control expenses, and partner with operational teams for improvements.

Qualifications: Bachelor’s degree or equivalent experience; ability to perform essential duties; proficiency in Microsoft Office and Salesforce; background credit check required. No specific licenses required, but compliance with relevant regulations is necessary.