Banking Center Manager II

RoShay Services; Franklin (TN); On-site; USD 60,000 - 75,000; Full time

Job summary

RoShay Services seeks a banking center supervisor to oversee sales, production, profitability, and regulatory compliance while ensuring high-quality, timely customer service.

Responsibilities include coaching staff on strategic initiatives, developing client relationships, and maintaining adherence to regulatory controls, with a focus on operational efficiency and risk management.

Qualifications

• Bachelor’s degree or equivalent experience (2-4 years).
• Proficiency in Microsoft Office and Salesforce.
• Strong leadership, communication, and customer service skills.
• Ability to manage compliance and operational risks.

Responsibilities

• Strategic Leadership: Coach and manage the team to execute strategic initiatives while fostering a positive work culture and representing the organization professionally in the community.
• Sales & Business Development: Implement advice-driven sales processes, coach staff, build client relationships, and proactively generate new business through networking.
• Client Experience: Deliver exceptional service and resolve client issues promptly.
• Team Management: Recruit, train, develop, and motivate staff; provide performance feedback; promote teamwork and professional growth.
• Compliance & Risk Management: Ensure adherence to regulations, policies, and internal controls; implement risk mitigation practices.
• Operational Efficiency: Lead operational excellence, monitor metrics, control expenses, and partner with relevant teams to improve processes.

Skills

Leadership

Customer Service

Communication

Team Management

Strategic Planning

Networking

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Office

Salesforce

Job description

Role Overview

This position oversees the sales, production, profitability, and regulatory compliance of a banking center, ensuring high-quality, timely customer service.

Key Responsibilities

• Strategic Leadership: Coach and manage the team to execute strategic initiatives while fostering a positive work culture and representing the organization professionally in the community.
• Sales & Business Development: Implement advice-driven sales processes, coach staff, build client relationships, and proactively generate new business through networking.
• Client Experience: Deliver exceptional service and resolve client issues promptly.
• Team Management: Recruit, train, develop, and motivate staff; provide performance feedback; promote teamwork and professional growth.
• Compliance & Risk Management: Ensure adherence to regulations, policies, and internal controls; implement risk mitigation practices.
• Operational Efficiency: Lead operational excellence, monitor metrics, control expenses, and partner with relevant teams to improve processes.

Qualifications & Skills

• Bachelor’s degree or equivalent experience (2-4 years).
• Proficiency in Microsoft Office and Salesforce.
• Strong leadership, communication, and customer service skills.
• Ability to manage compliance and operational risks.

This role involves supervising personnel, ensuring regulatory adherence, and driving team performance to meet organizational goals.