Banking Center Manager II

LiveWell Homecare Agency, LLC; Winston-Salem (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

LiveWell Homecare Agency, LLC seeks an experienced Branch/Banking Center Manager in Winston-Salem to oversee sales, operations, and regulatory compliance while delivering high-quality customer service.

You'll lead a team, drive business development, manage recruitment and training, and partner with operations to optimize performance, ensuring risk controls and customer satisfaction in a fast-paced banking environment.

Qualifications

• In-depth leadership and team development experience.
• Strong customer-service orientation and problem-solving.
• Ability to drive strategic initiatives and performance metrics.

Responsibilities

• Oversee sales, production, profitability, and regulatory compliance of a banking center.
• Lead and coach the banking team to execute strategic initiatives and foster a positive culture.
• Drive business development through proactive sales, client relationships, and community engagement.
• Ensure exceptional client experiences and promptly resolve issues.
• Manage recruitment, training, performance evaluations, and teamwork.
• Ensure compliance with banking regulations, risk controls, and internal processes.
• Monitor metrics, control expenses, and collaborate with operations teams to improve efficiency.

Skills

Leadership

Customer service

Coaching

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office

Salesforce

Job description

This role oversees the sales, production, profitability, and regulatory compliance of a banking center, ensuring delivery of high-quality customer service.

• Leading and coaching the banking team to execute strategic initiatives and promote a positive work culture.
• Driving business development through proactive sales, client relationship management, and community engagement.
• Delivering exceptional client experiences and resolving issues promptly.
• Managing team recruitment, training, performance evaluations, and fostering teamwork.
• Ensuring compliance with banking regulations, risk management, and internal controls.
• Optimizing operational efficiency by monitoring metrics, controlling expenses, and partnering with operational teams.

Qualifications: Bachelor’s degree or equivalent experience; proficiency in Microsoft Office and Salesforce; ability to perform essential duties; no specific licenses required.

This position involves supervisory responsibilities, including hiring, training, evaluating staff, and addressing operational and personnel issues.