Banking Center Manager

LiveWell Homecare Agency, LLC; Raleigh (NC); On-site; USD 90,000 - 140,000; Full time

Job summary

LiveWell Homecare Agency, LLC is seeking a capable leader to coach, manage, and develop a retail banking team to drive strategic initiatives, elevate performance, and represent the organization professionally in the community.

The role emphasizes leadership, customer service excellence, and operational management, with responsibilities including coaching sales-driven processes, building client relationships, ensuring regulatory compliance, and fostering an inclusive, high-performing culture.

Qualifications

• Bachelor's degree or equivalent experience.
• Leadership and coaching experience in a team setting.
• Strong focus on customer service and relationship management.

Responsibilities

• Drive sales and business growth by coaching advice-driven sales processes, building key client relationships, and collaborating with partners to increase market presence.
• Ensure an excellent client experience by delivering prompt resolution of issues and maintaining high service standards.
• Manage team recruitment, training, motivation, and performance evaluations to foster a high-performing, inclusive work environment.
• Oversee operational excellence, monitor metrics, and control expenses, while ensuring compliance with regulations, policies, and risk management practices.
• Lead and evaluate team members, providing coaching, feedback, and support for professional growth, and ensuring adherence to policies and legal requirements.

Skills

Leadership

Coaching

Strategic thinking

Customer service

Relationship building

Microsoft Office

Education

Bachelor's degree or equivalent experience

Tools

Salesforce

Job description

This leadership role involves coaching, managing, and developing a retail banking team to successfully execute strategic initiatives, promote a positive work culture, and represent the organization professionally in the community.

• Drive sales and business growth by coaching advice-driven sales processes, building key client relationships, and collaborating with partners to increase market presence.
• Ensure an excellent client experience by delivering prompt resolution of issues and maintaining high service standards.
• Manage team recruitment, training, motivation, and performance evaluations to foster a high-performing, inclusive work environment.
• Oversee operational excellence, monitor metrics, and control expenses, while ensuring compliance with regulations, policies, and risk management practices.
• Lead and evaluate team members, providing coaching, feedback, and support for professional growth, and ensuring adherence to policies and legal requirements.

Qualifications include a bachelor’s degree or equivalent experience, with proficiency in Microsoft Office and Salesforce. No specific licenses are required, but compliance with background checks and regulations is necessary. The role emphasizes leadership, strategic thinking, customer service, and operational management skills.