Banking Center Manager II

val's services; Advance (NC); On-site; USD 70,000 - 110,000; Full time

Job summary

val's services in North Carolina is seeking a leader to coach and manage a banking center team, driving strategic initiatives and fostering a positive work culture.

The role emphasizes business development through relationship building and community engagement, ensuring excellent client experience while maintaining compliance and operational efficiency. You will supervise staff, conduct performance evaluations, and partner with cross-functional teams to optimize processes and reduce costs.

Qualifications

• Experience leading a banking center or similar financial services team.
• Proven ability to grow business through relationships and proactive outreach.
• Track record delivering exceptional client service and timely issue resolution.

Responsibilities

• Provide strategic leadership and coaching to banking center staff to execute initiatives.
• Develop business through relationship building, proactive sales calls, and community engagement.
• Ensure outstanding client experience by promptly resolving customer issues.
• Oversee recruitment, training, coaching, and motivation of the team.
• Manage compliance, regulatory adherence, and internal controls to mitigate risks.
• Monitor performance metrics, manage expenses, and collaborate to improve processes.
• Supervise personnel and conduct performance evaluations.
• Support community involvement initiatives.

Skills

Strategic leadership

Business development

Relationship building

Team management

Client experience

Operational efficiency

Job description

Role Overview:

This position involves providing strategic leadership by coaching and managing a banking center team to execute initiatives effectively and promote a positive work culture.

It requires business development through relationship building, proactive sales calls, and community engagement to expand the client base.

Ensuring excellent client experience by promptly resolving issues is essential.

The role includes team management—recruiting, training, coaching, and motivating staff while fostering an inclusive environment.

It also involves compliance and risk management—adhering to regulations, policies, and internal controls to mitigate risks.

Operational efficiency is key, with responsibilities for monitoring metrics, managing expenses, and partnering with teams to improve processes.

Additional duties include supervising personnel, performance evaluations, and supporting community involvement.