Banking Center Customer Advisor: Service & Referrals

WesBanco; Moundsville (WV); On-site; USD 42,000 - 54,000; Full time

Job summary

WesBanco is seeking a Customer Service Advisor in Moundsville, WV, to deliver top-tier in-branch service and support. The role focuses on understanding customer needs, opening deposit accounts, and promoting WesBanco products through proactive referrals.

You will collaborate with the Banking Center team to support daily operations and ensure security compliance. The position emphasizes outbound onboarding calls, relationship-building with customers, and responsive service to enhance financial

Qualifications

• Excellent customer service and communication skills.
• Ability to identify referral opportunities and promote bank products.
• Strong relationship-building abilities with customers and partners.
• Familiarity with banking policies, procedures and security controls.

Responsibilities

• Interact with customers in person to assess financial needs and open deposit accounts.
• Provide accurate financial transactions and cash handling.
• Promote bank products and services to customers and partners.
• Initiate outreach calls for onboarding and cross-selling opportunities.
• Maintain security, compliance and daily banking operations.
• Collaborate with team to meet branch goals and drive customer satisfaction.

Skills

Customer service

Operational security

Referral opportunities

Relationship building

Product promotion

Business development

Job description

WesBanco is seeking a Customer Service Advisor in Moundsville, WV, to deliver top-tier in-branch service and support. The role focuses on understanding customer needs, opening deposit accounts, and promoting WesBanco products through proactive referrals.

You will collaborate with the Banking Center team to support daily operations and ensure security compliance. The position emphasizes outbound onboarding calls, relationship-building with customers, and responsive service to enhance financial