Banking Center Advisor & Relationship Builder

WesBanco Bank Inc.; Pittsburgh (Allegheny County); On-site; USD 36,000 - 48,000; Full time

Job summary

WesBanco Bank Inc. in Pittsburgh seeks a Customer Service Advisor to deliver exceptional service while promoting bank products and building customer relationships. You will open new deposit accounts, handle transactions, and proactively refer customers to internal partners for solutions.

The role emphasizes outbound onboarding calls, prospecting new Retail customers, and contributing to a positive banking center environment. Strong communication and teamwork are essential.

Qualifications

• Excellent customer service and communication skills.
• Ability to identify sales opportunities and referrals.
• Experience opening deposit accounts and handling cash.
• Knowledge of bank products and services.
• Compliance with security and policy procedures.
• Strong teamwork and collaboration.
• One year banking experience preferred; three years cash handling, sales, and customer service preferred.

Responsibilities

• Open new deposit accounts and process cash transactions.
• Provide exceptional customer service and resolve issues.
• Identify and promote bank products and referrals to customers.
• Conduct outbound calls for onboarding and prospecting of new Retail customers.
• Build and maintain relationships with customers and internal partners.
• Ensure security procedures and daily cash controls are followed.
• Participate in staff meetings and support branch operations.

Skills

Customer service

Relationship building

Sales referrals

Outbound calling

Banking transactions

Cash handling

Product knowledge

Compliance

Security procedures

Education

High School Diploma or GED

Job description

WesBanco Bank Inc. in Pittsburgh seeks a Customer Service Advisor to deliver exceptional service while promoting bank products and building customer relationships. You will open new deposit accounts, handle transactions, and proactively refer customers to internal partners for solutions.

The role emphasizes outbound onboarding calls, prospecting new Retail customers, and contributing to a positive banking center environment. Strong communication and teamwork are essential.