Customer Service & Relationship Advisor – Banking Center

WesBanco Bank Inc.; Rockville (MD); On-site; USD 24,796 - 28,929; Full time

Benefits offered by this job

401(k) with company match

17 days PTO

5 days STD

11 holidays

Job summary

WesBanco Bank Inc. is seeking a Customer Service Advisor to support Banking Center operations and deliver exceptional customer service. You will identify sales opportunities, handle account transactions, and promote the bank's products and services to both new and existing customers.

Responsibilities include opening deposits, processing transactions, and making qualified referrals. You will also initiate outbound calls to onboard new Retail customers and promote financial wellness through

Qualifications

• Excellent customer service and communication skills.
• Ability to generate new financial relationships via outbound calls.
• Experience with banking products and services.
• Proficient in Microsoft Outlook 365 and banking software.

Responsibilities

• Open new deposit accounts and process transactions.
• Identify referral opportunities and promote bank products and services.
• Conduct outbound calls for onboarding and prospecting of customers.
• Build and maintain relationships with internal business partners and customers.
• Provide service to customers on various banking matters and resolve issues.

Skills

Customer service

Sales & referrals

Relationship building

Outbound calling

Banking product knowledge

Communication skills

Outlook 365

Cash handling

Problem solving

Education

High school diploma

Tools

Microsoft Outlook 365

Banking software

Job description

WesBanco Bank Inc. is seeking a Customer Service Advisor to support Banking Center operations and deliver exceptional customer service. You will identify sales opportunities, handle account transactions, and promote the bank's products and services to both new and existing customers.

Responsibilities include opening deposits, processing transactions, and making qualified referrals. You will also initiate outbound calls to onboard new Retail customers and promote financial wellness through