Banking Center: Customer Growth & Service Advisor

WesBanco Bank Inc.; Jackson Township (OH); On-site; USD 38,000 - 48,000; Full time

Job summary

WesBanco Bank Inc. in Ohio is seeking a Customer Service Advisor who delivers exceptional service, identifies customer needs, and refers products through internal partners. The role includes opening new deposit accounts and handling transactions with precision.

The CSA will also spend time initiating outbound calls for onboarding, promoting retail banking products, and supporting colleagues to meet branch goals and compliance standards.

Qualifications

• High School Diploma or GED required or equivalent.
• Minimum 1 year banking experience preferred.
• Minimum 3 years Cash Handling, Sales or Customer Service experience.
• Excellent customer service and product knowledge.

Responsibilities

• Identify referral opportunities and promote bank products and services.
• Open new deposit accounts and process transactions accurately.
• Provide CSR and sales platform support and onboard customers.
• Maintain security procedures and cash handling accuracy.
• Achieve production and referral goals via outbound calls and partner referrals.
• Build relationships with internal partners and customers.

Skills

Customer service

Interpersonal communication

Relationship building

Outbound calling

Sales referrals

Banking product knowledge

Cash handling

Team collaboration

Education

High School Diploma or GED

Job description

WesBanco Bank Inc. in Ohio is seeking a Customer Service Advisor who delivers exceptional service, identifies customer needs, and refers products through internal partners. The role includes opening new deposit accounts and handling transactions with precision.

The CSA will also spend time initiating outbound calls for onboarding, promoting retail banking products, and supporting colleagues to meet branch goals and compliance standards.