Banking Center Customer Advisor: Growth & Service

WesBanco Bank Inc.; Parkersburg (WV); On-site; USD 28,000 - 42,000; Full time

Job summary

WesBanco Bank Inc. in Parkersburg, WV seeks a Customer Service Advisor to deliver exceptional service, open accounts, and refer customers to internal partners for products. You will identify needs, promote services, and build lasting relationships while adhering to security and policy standards.

The role emphasizes outbound calls, cross-selling opportunities, and teamwork to meet branch goals and support financial wellness for customers.

Qualifications

• High School Diploma or GED required.
• Minimum of one year of banking experience preferred.
• Minimum of three years of Cash Handling, Sales, and Customer Service experience preferred.

Responsibilities

• Opens new deposit accounts and operates a cash drawer following balancing procedures.
• Identifies customer needs and makes referrals to internal partners for bank products.
• Provides CSR and sales platform support and promotes bank services.
• Maintains security and audit procedures and complies with bank policies.
• Achieves production and referral goals through relationship-building activities.
• Communicates effectively with branch staff and customers to support service excellence.

Skills

Excellent Customer Service

Operational Proficiency

Identify referral opportunities

Relationship building

Promotion of Bank's products

Business development

Interpersonal communication

Product knowledge

Organizational skills

Multi-tasking

Adaptability/Flexibility

Mathematical skills

Reasoning ability

Education

High School Diploma or GED

Job description

WesBanco Bank Inc. in Parkersburg, WV seeks a Customer Service Advisor to deliver exceptional service, open accounts, and refer customers to internal partners for products. You will identify needs, promote services, and build lasting relationships while adhering to security and policy standards.

The role emphasizes outbound calls, cross-selling opportunities, and teamwork to meet branch goals and support financial wellness for customers.