Banking Call Center Specialist | Customer Care & Growth

Rockland Trust; Franklin (MA); On-site; USD 26,174 - 28,929; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

401K and DC Plan

LTD & Life Insurance

Tuition Assistance

Wellness program

Job summary

A financial institution in Massachusetts is seeking a Call Center Representative to provide exemplary service and handle customer inquiries across various banking areas. The role requires handling inbound and outbound calls, documenting interactions, and assisting with customer needs. A High School diploma is mandatory, along with communication and problem-solving skills. This position offers a competitive hourly pay of $19-$21, with comprehensive benefits including health insurance, a 401K plan, and tuition assistance.

Qualifications

• High School diploma required; 4-year degree or equivalent work experience preferred.
• Basic understanding of banking or finance.
• Good communication, problem-solving, and organizational/time management skills required.
• Proficient computer skills and ability to navigate multiple systems.

Responsibilities

• Handle a high volume of inbound and outbound customer calls professionally.
• Listen to customer needs and provide clear, accurate information.
• Process transactions correctly and confirm details.
• Resolve basic issues on the first call and escalate complex matters.
• Accurately document interactions and follow call scripts.
• Identify opportunities to grow customer relationships.

Skills

Good communication

Problem-solving

Organizational skills

Time management

Basic understanding of banking or finance

Education

High School diploma

4-year college degree or equivalent work experience (preferred)

Tools

Microsoft Office

Job description

A financial institution in Massachusetts is seeking a Call Center Representative to provide exemplary service and handle customer inquiries across various banking areas. The role requires handling inbound and outbound calls, documenting interactions, and assisting with customer needs. A High School diploma is mandatory, along with communication and problem-solving skills. This position offers a competitive hourly pay of $19-$21, with comprehensive benefits including health insurance, a 401K plan, and tuition assistance.