Customer Care & Cross‑Sell Specialist

The Cooperative Bank of Cape Cod; Massachusetts; On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) match

Tuition reimbursement

Job summary

A regional banking institution in Massachusetts is seeking a dedicated Call Center Representative. This role involves managing customer inquiries, promoting bank products, and ensuring compliance with service standards. Candidates should have at least two years of banking or call center experience and exhibit strong customer service skills. The position offers competitive salary and benefits including health, dental, and vision insurance, along with a generous 401(k) match.

Qualifications

• Two years of banking or call center experience required.
• Strong ability to maintain confidentiality with tact and diplomacy.

Responsibilities

• Ensure incoming calls are forwarded to necessary staff and respond to customer emails.
• Contact existing customers to promote additional products or services.
• Monitor customer service concerns and follow up to resolve problems.
• Participate as an active member of various internal committees.

Skills

Customer Service

Communication

Problem Solving

Professionalism

Education

High School Diploma/GED plus specialized training

Job description

A regional banking institution in Massachusetts is seeking a dedicated Call Center Representative. This role involves managing customer inquiries, promoting bank products, and ensuring compliance with service standards. Candidates should have at least two years of banking or call center experience and exhibit strong customer service skills. The position offers competitive salary and benefits including health, dental, and vision insurance, along with a generous 401(k) match.