Banking Call Center Specialist

Beacon-Bank; Pittsfield (MA); On-site; USD 28,000 - 40,000; Full time

Job summary

Berkshire Bank in Massachusetts is seeking a detail‑oriented Call Center Associate to handle inbound customer inquiries, provide information on products and services, and resolve issues. The role requires at least 1 year of banking experience and a high school diploma, with the ability to work from Pittsfield or Worcester in a non-exempt, full-time capacity.

The ideal candidate will be proficient with MS Office, possess strong problem‑solving and multitasking skills, and be comfortable in a

Qualifications

• MS Office proficiency (Word/Excel)
• Strong problem solving ability
• Ability to work in a team environment
• Ability to multitask

Responsibilities

• Respond to inbound calls from customers and provide accurate information
• Resolve issues by researching and documenting solutions
• Cross-sell or refer to other lines to meet customer needs
• Ensure compliance with bank policies and regulatory requirements
• Coach and mentor teammates as needed

Skills

MS Office

Problem solving

Teamwork

Multitasking

Education

High School diploma

Job description

Berkshire Bank in Massachusetts is seeking a detail‑oriented Call Center Associate to handle inbound customer inquiries, provide information on products and services, and resolve issues. The role requires at least 1 year of banking experience and a high school diploma, with the ability to work from Pittsfield or Worcester in a non-exempt, full-time capacity.

The ideal candidate will be proficient with MS Office, possess strong problem‑solving and multitasking skills, and be comfortable in a