Banking Customer Care & Solutions Specialist

Capecodcoop; Massachusetts; On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Generous 401(k) match

Tuition reimbursement

Job summary

A community-focused bank in Massachusetts is seeking a Customer Service Representative to connect with customers, solve problems, and enhance their experience. This role requires exceptional communication skills and the ability to maintain confidentiality while providing outstanding service. Candidates should have a High School Diploma or GED with two years of banking or call center experience. The position involves tracking customer concerns, promoting additional services, and ensuring compliance with banking policies. Benefits include health, dental, vision insurance, and a competitive salary.

Qualifications

• Exceptional customer-focused skills to manage complicated situations.
• Ability to interact brilliantly with customers and colleagues.
• Able to think analytically and independently with attention to detail.
• Consistent professional appearance and demeanor.

Responsibilities

• Ensure all incoming calls are forwarded to necessary staff for resolution.
• Contact existing customers to promote additional products.
• Monitor customer service concerns and follow up to resolve issues.
• Reconcile problems and complaints referred by customers.
• Maintain cleanliness and efficiency of the work area.
• Educate on changes in policies and procedures.
• Participate in internal committees and promote Bank’s interests.
• Perform other duties as required for Call Center effectiveness.

Skills

Customer Service

Communication

Problem Solving

Professionalism

Education

High School Diploma/GED plus specialized training

Two years of banking or call center experience

Job description

A community-focused bank in Massachusetts is seeking a Customer Service Representative to connect with customers, solve problems, and enhance their experience. This role requires exceptional communication skills and the ability to maintain confidentiality while providing outstanding service. Candidates should have a High School Diploma or GED with two years of banking or call center experience. The position involves tracking customer concerns, promoting additional services, and ensuring compliance with banking policies. Benefits include health, dental, vision insurance, and a competitive salary.