Customer Service Supervisor

BayCoast Bank; Redgate Corner (MA); Vor Ort; USD 44.000 - 55.000; Vollzeit

Benefits dieser Stelle

Health insurance

401(k) with company match

Paid time off and holidays

Professional development opportunities

Educational assistance

Tuition assistance

Defined Benefit Pension Plan

Employee banking perks

Career advancement opportunities

Ability to lift up to 50 lbs

Evenings or weekends

Zusammenfassung

BayCoast Bank is seeking a Customer Service Supervisor at the Dartmouth St Branch. You will lead and nurture teller staff, ensuring top-notch customer service while promoting branch goals and growth.

This role focuses on coaching, operational excellence, and community engagement within a busy banking environment. You will drive customer relationships, coach teams, manage schedules, and collaborate across departments to deliver exceptional experiences and revenue opportunities.

Qualifikationen

• Minimum 1 year teller experience.
• Strong leadership skills.
• Customer-focused mindset.
• Knowledge of banking products.
• Strong attention to detail.

Aufgaben

• Lead, coach, and develop teller staff with ongoing training.
• Handle customer inquiries and resolve issues while building relationships.
• Identify referral opportunities and support branch sales goals.
• Oversee teller operations, cash handling, and policy compliance.
• Collaborate across departments and participate in community events.

Kenntnisse

Teller experience

Leadership

Customer service

Attention to detail

Bilingual (not required)

Jobbeschreibung

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Supervisor

Dartmouth St Branch Full Time Customer Service Rep Dartmouth Street Branch, South Dartmouth, MA, US 1 Attachments

5 days ago Requisition ID: 1759

Salary Range: $43,816.50 To $55,000.00 Annually

Customer Service Supervisor

Location: Dartmouth St Branch

Join Our Team and Lead Exceptional Customer Experiences

Are you a passionate leader who thrives on delivering outstanding service and developing high-performing teams? At BayCoast Bank, we’re looking for a Customer Service Supervisor who will bring energy, leadership, and customer focus to our branch team.

In this role, you’ll be the driving force behind exceptional customer interactions—coaching your team, solving challenges, and helping customers achieve their financial goals. If you enjoy mentoring others, making an impact in your community, and growing your career in banking, we want to hear from you!

What You’ll Do

Lead & Inspire:

• Supervise, coach, and develop teller staff
• Provide ongoing training and feedback
• Manage staffing schedules

Deliver Outstanding Customer Service:

• Handle customer inquiries and resolve issues
• Build strong relationships with customers

Drive Results & Growth:

• Identify referral opportunities
• Support sales initiatives and branch goals

Ensure Operational Excellence:

• Oversee teller operations and cash handling
• Maintain compliance with policies

Be a Team Player:

• Collaborate across departments
• Participate in community events

What You Bring

• Minimum 1 year teller experience
• Strong leadership skills
• Customer-focused mindset
• Knowledge of banking products
• Strong attention to detail
• Positive attitude and reliability
• Bilingual a plus but not required

Why Join BayCoast Bank

We believe in making a difference for our customers, community, and employees. Our core values:

• Take pride in what you do
• Believe your work matters
• Care about people
• Maintain a positive attitude

Employee Benefits

• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Professional development opportunities
• Educational assistance
• Tuition assistance
• Defined Benefit Pension Plan
• Employee banking perks
• Career advancement opportunities
• Ability to lift up to 50 lbs
• May require evenings or weekends
• Travel between locations may be required