Banking Advisor: Grow Relationships & Service Excellence

Woodforest National Bank; Springfield (OH); On-site; USD 42,000 - 62,000; Full time

Job summary

Woodforest National Bank seeks a Banker in Springfield, OH to serve as a frontline ambassador and build retail customer relationships with exceptional service and proactive marketing of banking solutions. You will uphold Woodforest's values while delivering the Woodforest Experience daily.

The role emphasizes ownership, service, community, and integrity in every customer and team interaction, with opportunities to grow inside a dynamic retail banking environment.

Qualifications

• Minimum of 2 years of relevant retail sales and/or customer service experience.
• Prior in-store retail banking experience preferred but not required.
• Demonstrated willingness to accept coaching and feedback to improve performance.
• Strong communication, organizational, and problem-solving skills.
• Ability to work flexible or extended hours based on retail branch needs.

Responsibilities

• Take ownership of delivering strong retail performance by identifying customer needs and recommending banking solutions.
• Achieve individual sales goals through proactive conversations, referrals, and marketing outreach.
• Resolve customer inquiries at first contact with internal partner support when needed.
• Maintain accurate transactions, account openings, and regulatory compliance.
• Explain complex banking solutions in simple terms.

Skills

Retail sales

Customer service

Communication skills

Problem-solving

Attention to detail

Flexible hours

Team collaboration

Education

High School Diploma or equivalent

Tools

Banking software basics

Job description

Woodforest National Bank seeks a Banker in Springfield, OH to serve as a frontline ambassador and build retail customer relationships with exceptional service and proactive marketing of banking solutions. You will uphold Woodforest's values while delivering the Woodforest Experience daily.

The role emphasizes ownership, service, community, and integrity in every customer and team interaction, with opportunities to grow inside a dynamic retail banking environment.