Relationship Banker – Retail Banking Expert

Woodforest National Bank; Miamisburg (OH); On-site; USD 42,000 - 52,000; Full time

Job summary

Woodforest National Bank in Ohio is seeking a Banker to serve as a frontline ambassador and grow retail customer relationships through outstanding service and proactive marketing of banking products. You will uphold Woodforest’s Core Values of Ownership, Service, Community, and Integrity while delivering a consistent Woodforest Experience in a fast-paced branch environment.

Responsibilities include opening accounts, processing transactions accurately, and supporting branch goals with proactive

Qualifications

• Minimum of 2 years of relevant retail sales and/or customer service experience.
• Prior in-store retail banking experience preferred but not required.
• Willingness to accept coaching and feedback.
• Strong communication, organizational, and problem-solving skills.
• Ability to work flexible or extended hours based on retail branch needs.

Responsibilities

• Identify customer needs and recommend appropriate banking solutions.
• Achieve individual sales goals through proactive conversations, referrals, and marketing outreach inside and outside the branch.
• Resolve customer inquiries at first contact, using internal partners as needed.
• Maintain operational excellence through accurate transaction processing and account opening with adherence to policies and regulatory requirements.
• Explain complex solutions in a simple, easy-to-understand way.

Skills

Retail sales

Customer service

Communication skills

Problem-solving

Organization

Adaptability

Education

High School Diploma or equivalent

Job description

Woodforest National Bank in Ohio is seeking a Banker to serve as a frontline ambassador and grow retail customer relationships through outstanding service and proactive marketing of banking products. You will uphold Woodforest’s Core Values of Ownership, Service, Community, and Integrity while delivering a consistent Woodforest Experience in a fast-paced branch environment.

Responsibilities include opening accounts, processing transactions accurately, and supporting branch goals with proactive