Bank Teller: Elevate Customer Care & Digital Banking

Santander Consumer USA Inc.; Northern (KY); Hybrid; USD 30,000 - 47,000; Full time

Job summary

Santander Consumer USA Inc. is seeking a Teller in the United States to welcome customers, process transactions, and help protect the branch from fraud while delivering high-quality service.

You will work with digital tools, handle cash accurately, and may support nearby branches as needed. The position requires a high school diploma and 6+ months cash handling and customer service experience; weekend/evening hours may apply.

Qualifications

• 6+ months cash handling experience.
• 6+ months demonstrated customer service experience.
• Excellent customer service skills and a passion for helping others.
• Ability to identify and escape concerns of risk to appropriate channels.
• Ability to follow directions, policies, and procedures.
• Effective listening and communication skills.
• Comfortable in using digital tools and technology to enhance customer engagement.
• Energetic, organized and able to multi-task in a fast-paced, changing environment.
• Understands the necessity and value of accuracy and attention to detail.
• Computer proficiency and basic math skills.
• Ability to work branch hours, which can include weekends and evenings.

Responsibilities

• Provide exceptional customer service and assist with banking needs.
• Process deposits, withdrawals, and transfers.
• Handle cash and maintain accurate cash drawer balances.
• Adhere to bank policies including compliance and risk management to prevent fraud.
• Cross-sell bank products to deepen customer relationships.
• Educate customers on self-service tools using digital channels.
• Support audits, custodianship, and other operational tasks.
• Maintain a clean, welcoming branch environment.
• May support nearby branches based on business needs.

Skills

Cash handling

Customer service

Risk awareness

Attention to detail

Communication skills

Digital tools

Multitasking

Mathematical ability

Education

High school diploma / GED

Tools

Microsoft Office

Job description

Santander Consumer USA Inc. is seeking a Teller in the United States to welcome customers, process transactions, and help protect the branch from fraud while delivering high-quality service.

You will work with digital tools, handle cash accurately, and may support nearby branches as needed. The position requires a high school diploma and 6+ months cash handling and customer service experience; weekend/evening hours may apply.