Bank Teller: Elevate Service & Cross-Sell Solutions

Santander US; New York (NY); On-site; USD 30,000 - 47,000; Full time

Job summary

Santander US is seeking a Teller to assist customers with banking needs, process transactions, and promote digital tools. You will handle cash, ensure accuracy, and support branch operations with a customer‑centric approach.

Ideal candidates bring 6+ months cash handling and customer service experience, strong communication, and the ability to work flexible hours, including weekends. Base pay range is $30,000–$47,000 annually.

Qualifications

• 6+ months cash handling experience.
• 6+ months demonstrated customer service experience.
• Excellent customer service skills and a passion for helping others.
• Ability to identify and elevate concerns of risk to appropriate channels.
• Ability to follow directions, policies, and procedures.
• Effective listening and communication skills.
• Comfortable in using digital tools and technology to enhance customer engagement.
• Energetic, organized and able to multi‑task in a fast‑paced, changing environment.
• Understands the necessity and value of accuracy and attention to detail.
• Computer proficiency and basic math skills.
• Ability to work branch hours, which can include weekends and evenings.

Responsibilities

• Provide an elevated level of exceptional customer service by welcoming customers, minimizing wait times and assisting with their banking needs.
• Process transactions, including deposits, withdrawals, and transfers.
• Handle cash and maintain accurate cash drawer balances.
• Adhere to all bank policies and procedures, including compliance and risk management protocols to prevent fraudulent situations.
• Recognize opportunities and cross‑sell bank products to deepen customer relationships.
• Engage customers and leverage digital tools to educate them on self‑service options.
• Assist with custodianship, audits, and other operational tasks.
• Maintain a clean and organized work area, to create a welcoming environment for customers.
• Responsibilities may extend to supporting nearby branch locations based on business necessity.

Skills

Cash handling

Customer service

Risk awareness

Follow directions

Active listening

Communication

Digital tools

Multi-tasking

Accuracy

Math skills

Flexible hours

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Santander US is seeking a Teller to assist customers with banking needs, process transactions, and promote digital tools. You will handle cash, ensure accuracy, and support branch operations with a customer‑centric approach.

Ideal candidates bring 6+ months cash handling and customer service experience, strong communication, and the ability to work flexible hours, including weekends. Base pay range is $30,000–$47,000 annually.