Bank Teller: Elevate Customer Cash & Digital Help

Santander US; Lawrence (MA); On-site; USD 30,000 - 47,000; Full time

Job summary

Santander US is seeking a Teller at our Lawrence branch to deliver exceptional customer service and handle daily banking transactions in a fast-paced environment.

The role requires cash-handling experience, strong communication skills, and the ability to work flexible branch hours, including weekends and evenings. Knowledge of digital tools helps guide customers to self-service options.

Qualifications

• 6+ months cash handling experience.
• 6+ months demonstrated customer service experience.
• Excellent customer service skills and a passion for helping others.
• Ability to identify and elevate concerns of risk to appropriate channels.
• Ability to follow directions, policies, and procedures.
• Effective listening and communication skills.
• Comfortable in using digital tools and technology to enhance customer engagement.
• Energetic, organized and able to multi-task in a fast-paced, changing environment.
• Understands the necessity and value of accuracy and attention to detail.
• Computer proficiency and basic math skills.
• Ability to work branch hours, which can include weekends and evenings.

Responsibilities

• Provide an elevated level of exceptional customer service by welcoming customers, minimizing wait times and assisting with their banking needs.
• Process transactions, including deposits, withdrawals, and transfers.
• Handle cash and maintain accurate cash drawer balances.
• Adhere to all bank policies and procedures, including compliance and risk management protocols to prevent fraudulent situations.
• Recognize opportunities and cross-sell bank products to deepen customer relationships.
• Engage customers and leverage digital tools to educate them on self-service options.
• Assist with custodianship, audits, and other operational tasks.
• Maintain a clean and organized work area, to create a welcoming environment for customers.
• Responsibilities may extend to supporting nearby branch locations based on business necessity.

Skills

Customer service

Cash handling

Communication skills

Multi-tasking

Digital tools

Attention to detail

Problem solving

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Santander US is seeking a Teller at our Lawrence branch to deliver exceptional customer service and handle daily banking transactions in a fast-paced environment.

The role requires cash-handling experience, strong communication skills, and the ability to work flexible branch hours, including weekends and evenings. Knowledge of digital tools helps guide customers to self-service options.