Bank Teller: Deliver Exceptional Service & Referrals

Northwest Bank; Federal Hill (PA); On-site; USD 21,000 - 28,000; Full time

Job summary

Northwest Bank Erie branch is seeking a Teller to greet customers, efficiently process transactions, and provide education on our products and services. You will contribute to sales goals by identifying referral opportunities and resolving issues with professionalism.

The role requires accurate cash handling, strong communication, and the ability to work as part of a team. You may participate in opening/closing tasks and comply with security and policies.

Qualifications

• Customer service orientation with ability to greet and assist customers effectively.
• Cash handling accuracy with balancing drawers and daily reconciliation.
• Strong communication and active listening to resolve customer questions.
• Familiarity with bank products and services and ability to refer opportunities.
• Ability to work as part of a team and follow policies and procedures.

Responsibilities

• Greet customers and assist with transactions and inquiries.
• Balance teller drawer daily and participate in office meetings and controls.
• Provide product/service education and identify referral opportunities.
• Refer complex requests to the appropriate team member.
• Adhere to security, compliance, and risk management procedures.

Skills

Customer service

Cash handling

Problem solving

Communication

Teamwork

Education

High School Diploma or equivalent

Tools

Teller System

Microsoft Office

Job description

Northwest Bank Erie branch is seeking a Teller to greet customers, efficiently process transactions, and provide education on our products and services. You will contribute to sales goals by identifying referral opportunities and resolving issues with professionalism.

The role requires accurate cash handling, strong communication, and the ability to work as part of a team. You may participate in opening/closing tasks and comply with security and policies.