Bank Teller: Champion of Customer Experience

Northwest Bank; Intercourse (PA); On-site; USD 17,000 - 25,000; Full time

Job summary

Northwest Bank in Lancaster, PA is seeking a diligent Teller to join our retail team. You will greet customers, process transactions, and help identify financial needs for referrals, delivering excellent service in person, on the phone, and via email.

The role requires balancing cash drawers and participating in office meetings to ensure smooth operations. You will protect the bank by adhering to security, compliance, and risk policies while maintaining a professional attitude and teamwork.

Qualifications

• High School Diploma or equivalent preferred.
• Customer service experience preferred.
• Cash handling experience preferred.
• Banking and/or retail experience preferred.

Responsibilities

• Balance teller drawer daily and participate in office meetings/huddles.
• Assist customers with questions, problem resolution, and needs.
• Process transactions accurately and efficiently.
• Refer customers to appropriate team member for complex requests.
• Follow security and dual control procedures and comply with policies.

Skills

Customer service

Communication

Active listening

Decision making

Time management

Teamwork

Education

High School Diploma

Tools

Teller System

Microsoft Office

Job description

Northwest Bank in Lancaster, PA is seeking a diligent Teller to join our retail team. You will greet customers, process transactions, and help identify financial needs for referrals, delivering excellent service in person, on the phone, and via email.

The role requires balancing cash drawers and participating in office meetings to ensure smooth operations. You will protect the bank by adhering to security, compliance, and risk policies while maintaining a professional attitude and teamwork.