Customer-Facing Teller: Serve, Refer & Grow

LE001 Northwest Bank; Village of Depew (NY); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Bonus opportunities

Benefits

Job summary

Northwest Bank in Depew, NY is hiring a Teller to greet customers, process transactions, and identify referral opportunities. You will support sales goals, handle cash accurately, and resolve issues with professionalism in a fast-paced branch environment.

The role requires strong customer service skills, cash handling experience, and the ability to work evenings and weekends as scheduled. Benefits and bonus opportunities are available.

Qualifications

• High school diploma or equivalent required; customer service experience preferred.
• Cash handling experience and basic banking knowledge beneficial.
• Ability to communicate clearly and resolve customer inquiries.
• Team oriented with reliability and professional conduct.

Responsibilities

• Achieve financial wellness activity goals; identify referral opportunities.
• Assist customers with questions, problems, and needs.
• Engage with customers to explain product features and benefits.
• Refer complex requests to the appropriate team member.
• Balance teller drawer daily and participate in office meetings.
• Deliver exceptional customer experience in person, by phone, and email.
• Follow security, dual control, and compliance procedures.
• Open/close tasks as needed and support branch operations.

Skills

Customer service

Cash handling

Teamwork

Communication

Problem solving

Microsoft Office

Teller experience

Education

High School Diploma or equivalent

Tools

Teller System

Microsoft Office

Job description

Northwest Bank in Depew, NY is hiring a Teller to greet customers, process transactions, and identify referral opportunities. You will support sales goals, handle cash accurately, and resolve issues with professionalism in a fast-paced branch environment.

The role requires strong customer service skills, cash handling experience, and the ability to work evenings and weekends as scheduled. Benefits and bonus opportunities are available.