Engaging Teller: Customer-Centric Banking & Wellness

LE001 Northwest Bank; Erie (Erie County); On-site; USD 32,000 - 45,000; Full time

Job summary

Northwest Bank in Erie, PA is seeking a Teller to provide exceptional customer service by greeting customers, processing transactions, and resolving issues. The role includes balancing drawers, learning bank products, and supporting team tasks in a fast-paced retail environment.

The ideal candidate has basic math skills, a high school diploma, and experience in customer service or banking. This position requires evening hours and weekend shifts as needed.

Qualifications

• High School Diploma or equivalent preferred.
• Customer service experience preferred.
• Cash handling experience preferred in banking or retail.
• Familiar with bank products and services.

Responsibilities

• Assist customers with questions, problem resolution, and needs.
• Balance teller drawer daily and perform routine cash handling tasks.
• Inform customers about product/service features and benefits.
• Refer complex requests to appropriate team member.
• Greet customers and resolve issues, ensuring a positive experience.
• Support office opening/closing tasks and compliance procedures.
• Use Microsoft Office and bank software to maximize efficiency.

Skills

Cash handling

Customer service

Banking products

Problem solving

Communication

Education

High School Diploma

Tools

Teller System

MS Office

Job description

Northwest Bank in Erie, PA is seeking a Teller to provide exceptional customer service by greeting customers, processing transactions, and resolving issues. The role includes balancing drawers, learning bank products, and supporting team tasks in a fast-paced retail environment.

The ideal candidate has basic math skills, a high school diploma, and experience in customer service or banking. This position requires evening hours and weekend shifts as needed.