Bank Teller & Customer Service Specialist

Peoples Bank; Covington (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

Peoples Bank in Covington, VA is seeking a Teller to provide excellent customer service, process deposits and withdrawals, and support branch operations. This Regular Full Time position requires attention to detail and reliability in a banking environment.

The Teller will develop customer relationships, identify banking needs, and refer opportunities to the appropriate partners while maintaining confidentiality and compliance with policies. Local travel between branches may be required.

Qualifications

• High School Diploma or GED.
• Minimum 1-year related work experience in customer service.
• Ability to work in a fast-paced environment with a high degree of accuracy and close attention to detail.
• Proficient in basic computer operations and standard applications, with the ability to quickly learn and navigate job-specific software to perform daily tasks with accuracy and efficiency.
• Excellent verbal and written communication skills.
• Positive and professional attitude.
• Proven team player.
• Trustworthy and confidential behavior is essential in this role.
• Daily reliable transportation.

Responsibilities

• Deliver superior customer service with a friendly demeanor, can-do attitude, and willingness to help at all times.
• Develop and retain the customer base, greet by/use name, have knowledge of account ownership, and be responsive and timely with correspondence and problem resolution.
• Maintain a position of trust and responsibility by keeping all customer business confidential.
• Receives checks and cash for deposit to savings and checking accounts, verifies deposit amounts, and examines checks for endorsement and negotiability.
• Will be responsible for processing complex multi-step teller transactions.
• Must have the ability to research and offer solutions to resolve customer issues by using knowledge of the organization to identify helpful resources. Will provide follow up to customer on resolution.
• Initiate conversations to uncover customer needs, referring customers to platform associates within the branch, and meeting established referral goals.
• Make sales calls via phone or zoom to clients and/or prospects on a weekly basis to meet calling goals of the branch while recording these activities in Salesforce.
• Consistently meeting or exceeding sales referral goals as set by management. Maintain a well-developed working knowledge of the complete line of products and services offered.
• Maintain balancing and error record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for errors that are more difficult.
• Will be responsible for following operational standards regarding security, risk management, and compliance.
• Consistently completes required training for all bank and branch policies and procedures.
• Must be able to meet scheduled working hours as designated by manager to ensure effective functionality of the branch to meet client needs.
• Responsible for meeting Retail Branch Standards which includes dress code.
• Will perform special projects as assigned.

Skills

Customer service

Communication skills

Team player

Attention to detail

Education

High School Diploma or GED

Tools

Salesforce

Job description

Peoples Bank in Covington, VA is seeking a Teller to provide excellent customer service, process deposits and withdrawals, and support branch operations. This Regular Full Time position requires attention to detail and reliability in a banking environment.

The Teller will develop customer relationships, identify banking needs, and refer opportunities to the appropriate partners while maintaining confidentiality and compliance with policies. Local travel between branches may be required.