Teller: Customer-Centric Sales & Service Pro

Peoples Bank; Williamsburg Township (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Peoples Bank is hiring at a branch to deliver outstanding customer service, manage deposits, and handle multi-step teller transactions. The role focuses on identifying customer needs and referring them to appropriate partners while maintaining the highest levels of accuracy and discretion.

Ideal candidates will have 1+ year in customer service, strong communication, and a team-first mindset; travel to other branches may be required.

Qualifications

• High School Diploma or GED.
• Minimum 1-year related experience in customer service.
• Ability to work in a fast-paced environment with high accuracy.
• Proficient in basic computer operations and standard applications.
• Excellent verbal and written communication skills.
• Positive and professional attitude.
• Proven team player.
• Trustworthy and confidential behavior.

Responsibilities

• Deliver superior customer service with a friendly demeanor and can-do attitude.
• Develop and retain the customer base; greet by name and be responsive.
• Maintain trust by keeping customer information confidential.
• Process deposits and complex teller transactions; verify amounts.
• Research and resolve customer issues; follow up on resolutions.
• Initiate conversations to uncover customer needs and referrals.
• Make sales calls to clients and prospects to meet referral goals.

Skills

Customer service

Communication

Attention to detail

Sales/referrals

Cash handling

Education

High School Diploma or GED

Tools

Salesforce

Banking software

Job description

Peoples Bank is hiring at a branch to deliver outstanding customer service, manage deposits, and handle multi-step teller transactions. The role focuses on identifying customer needs and referring them to appropriate partners while maintaining the highest levels of accuracy and discretion.

Ideal candidates will have 1+ year in customer service, strong communication, and a team-first mindset; travel to other branches may be required.